RETURN AND EXCHANGE
RETURN AND EXCHANGE POLICY
If you are unhappy with an item that you have purchased from us online, you may return it for store credit within 7 days of receipt. We only accept returns for purchases made from our online shop. Jewelry purchased through any of our retailers must be returned to the store from which it was purchased and are subject to the retailer’s individual store policy.
We cannot accept returns on items purchased during sales or special promotions, custom orders or international orders. Items must be returned with their original packaging and in perfect, unworn condition.
For your protection, please insure the package for the full purchase amount. KOKCHIAN is not responsible for items lost or damaged during transit. Returns must be shipped back within 14 days of request.
Store credit is issued upon receipt of the item. Refunded credits do not include shipping costs. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We offer repairs due to user wear, production fault, or any other alteration to a piece of KOKCHIAN. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for 3 months from the date of purchase on our online store. After 3 months, repairs may incur a charge. Elective repairs, such as ring resizing or chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.
Please note that we are not responsible for your item until it is in our possession and that repairs typically require 4-5 *business days to complete (excluding shipping).
* Business days?
Business days refer to the weekdays (between Monday to Friday) and do not include public holidays and weekends.
Please therefore do not count Saturdays, Sundays, or any national holidays when calculating your shipping time.